Please read these terms and conditions carefully.  These terms govern your use of , by using any part of this website you accept these terms in full. If you do not agree to these terms, you must stop using this website. 

These terms and conditions will apply to the purchase of goods by customer. We are Prime Import Export Company registered in Morocco under number 48868712. Our registered office is at Douar Drayd, Sidi Bidi, Agadir 80000, Morocco. 

By ordering any of the goods you agree to be bound by these terms and conditions. 


The description of goods is as set out in the Website, catalogue, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. 

All goods which appear on website are subject to availability. 

We can make changes to the Goods which are necessary to comply with applicable law or safety requirement. We will notify you of these changes. 

Order Process 

Order process is set out on the Website. It is your responsibility to check that you have used the ordering process correctly. 

A contract will be formed for the sale of Goods ordered only when you receive email from us confirming the order. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. 

You will receive order confirmation within a reasonable time after making the contract. 

Price and Payment 

Price of Goods and any additional delivery or other charges is that set out on the Website at the date of the Order. 

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods. 


We dispatch all orders within 48 hours of receipt of payment. 
Products are dispatched to worldwide destinations from central Europe or Morocco. 
Orders will normally arrive within 4-8 days to European destinations and 11 to 17 days for all other regions but we reserve the right to have 30 days for delivery of our products. 

We do not accept any liability for delivery delays caused by a third party or by you entering an incorrect address into our website. 

In the event of an order being lost by a third party, we bear no risk once it has left our trading premises. 

You agree we may deliver goods in installments if we suffer a shortage of stock or other genuine and fair reason. 

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the goods before accepting them. 

Refunds and Cancellations 

If you are not completely satisfied with your purchase and want to return your product we are willing to accept returns provided the product is returned substantially unused and in good condition. We will refund the cost of the product minus postage costs. The return postage remains at the cost of the purchaser. 

Cancellations can be made via email to or by phone on +212670416268. 

If orders have been dispatched prior to the cancellation, the returns procedure will apply. 

If orders have already been dispatched, we cannot refund any post or packaging costs. 


Excluding liability 

Nothing in our terms will limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law. 

Subject to this, our products are intended for personal use only. We will not be liable for business losses (including without limitations loss of income, profits, data, business, contracts or anticipated savings). 

 We will not be liable for any loss or damage arising directly or indirectly as a result of you failing to use any of our products in accordance with any instructions or warnings provided by us or failing to draw such instructions or warnings to the attention of your customers, where appropriate. 

 Our liability to you in relation to the use of our website or in connection to our terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows: 

-we will not be liable for indirect or special loss or damage 

- we will not be liable for any loss or damage of any nature arising out of or in connection with the provisions or any matter under these terms 

- we will not be liable for computer viruses, system failure, malfunction, loss or damage of any sort which may occur in connection with your use of our website, including through the presence of third party links on our website 

- we will not be liable for access delays or interruptions to our website, data non-delivery, mis-delivery, corruption, disruption or other modification 

-our maximum liability in relation to any event or series of events shall be limited to the total price paid by you for the products. This does not affect your statutory consumer rights or your contract cancellation or refund rights. 

-loss of goodwill or reputations. You agree that you will not hold us liable in respect to any comment, review and/or feedback on our website published by others in relation to you. 

General use of website info 

We take reasonable care to ensure prices, details and descriptions of our products for sale are accurate. While we aim to keep our website as up to date as possible we do not give any warranty that the website content is accurate, current, complete or error-free. 

While we take all reasonable effort to ensure that our website is free from viruses and defects, we cannot guarantee that your use of our website, or any other website accessed through links on our website, will be interruption or error free or will not cause damage to your computer. We will not be responsible for any damage, loss or corruption to any data as a result of using our website or any websites accessed through links on our website. 

Governing law, jurisdiction and complaints  

These Terms shall be governed by and construed in accordance with English law and any dispute or matter arising out of or in connection with these Terms shall be referred to the exclusive jurisdiction of the Courts of England and Wales. 

If you wish to complain about any matter in respect to our products or service, please contact us via email to or  +212670416268. We are open 9.00am–5.00pm, Monday to Friday.